The Best Home Appliance Retailers Near You.

Find top consumer rated home appliance companies in Toronto, Calgary, Vancouver, and across Canada. If you are thinking about purchasing for your we have a great list of home appliance retailers across Canada. Just select your city or get a free online Quick Quote for your home appliances. And if you know a great appliance store please write a review.


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We went to this Brick in Abbotsford and dealt with Raymond had the best service, had to go back to follow up and he was right there to help. Just recently need to purchase a new dishwasher and guess who was there to give us excelant service again. Very pleased with this location.


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WE have purchased our appliances there for so long and have appreciated the sales and service we have received from them. I got great recommendations on the repairs that needed to be done. If it needed to be fixed they would tell me if it was worth fixing. I also know that the items that we purchased were delivered with care and attention unlike some other retailers. They were good at answering my questions without making me feel like I didn't know anything. I appreciated their help and work for us considering our budget!


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Waited all day for them to come and they did not show up. They called on Monday to say that they couldn't find my house. They left no message the day of the call to let me know they they would not arrive so I wasted an entire day waiting for a no- show.


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Wish I had read the reviews before I purchased furniture here. Salesman was great, but like everyone says, once they have your money they could care less about customer service, delivery service or even ever answering any of their phones. I was planning to furnish my entire condo with their furniture - that definitely will not be happening.
DO NOT BUY ANYTHING FROM THIS STORE - IT'S NOT WORTH IT.


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Great service,great prices,no pressure. Next morning delivery which sears and Home Depot charge for where I live. Bought at ottawa west end location. My 4th appliance from this store. Will defiantly buy more from there when needed.
Sales rep was Paul Keenan ,Paul thanks!



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BOUGHT WASHER AND DRYER WAS TOLD 3 YEARS OLD THEY ARE 16 YEARS OLD!!!!!


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I have had an Elmira gas/electric combination stove that I acquired 4yrs ago when I purchased this house. A sparking of the gas ignition would cause the oven and clock to reset with an accompanying noise from the solenoid that locks the oven for cleaning. After having service done a couple of times over the 4 yrs I contacted the Elmira company for help. Liz the first contact for service called in Don for assistance who finally gave me direction to fix the issue. Don and Liz are great but Elmira needs to be more proactive in dealing with their issues with detailed picture/ instructions for repair persons who are intimidated by the custom nature of Elmira. Still the appliance always gets "Oh my look at this" from visitors to our home. So working through the bugs is still worth it to me.


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TRAIL APPLIANCES
6750 King George Hwy , Surrey , BC
category: Appliances

CUSTOMER SERVICE November 1, 2013

I recently acquired a new Frigidaire refrigerator and like everything about it except for the flimsy wire shelves. The shelves not only bow in the middle, but everything you want to put in the fridge has to be strategically placed or it will fall over taking other things with it. This became very exasperating so I called Trail appliances and they finally consented to getting me new shelves. After a few weeks I was excited to get my new shelves, but alas they were the same thing and I still had the same problem. The lady that I spoke to in Customer Service could not have cared less about me or my problem , she was not understanding at all and I felt like she was saying "we have our money for the fridge, now go away". I did get one suggestion, and that was the phone number to Frigidaire so that I could order new shelves and pay for them myself. After a purchase is the time to show the public that your business has great customer service and that you can be sympathetic and understanding when a customer has a problem. Everyone that has seen my shelves (believe me I show them to everybody) has said the same thing, "those would drive me crazy". So I am stuck with these shelves and will have to spend my own money to fix a problem that I did not create, so I need to say I am very unhappy with what I received. I just wish that the lady I spoke to in Customer Service could have put herself in my position and been a little more understanding. Thank you for listening.


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T&D
3052 Dundas Street West , Toronto , ON
category: Appliances

OVERCHARGED October 9, 2013

Showed up late, overcharged me $190 for a part and then charged $425 for one hour of labor. Billed me almost $900. I could have saved $300-400 by going elsewhere. They wouldn't accept credit card, saying "the merchant charges to much". Funny because that's how I feel about T & D Appliances.


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We spent well over $3000 on a leather sectional sofa set and have had to have the Brick repair people out to restuff 2 of the 4 cushions twice now. Still the cushions are sagging and now the other 2 are sinking DEEPLY.

We called to have a technician come out to look at our newest set of problems with this sofa set (our 3rd or 4th time having him out now) and now we've been told that the deep sinking is within "normal limits" given the fact that the set is now over 1 year old. Excuse me? The one seat in question has been sat on perhaps a total of 20 times since we've owned the set...only by company. How can it possibly be sinking so deeply. Clearly, this furniture was NOT built to last!!!

NEVER again will The Brick get our money. If a deal looks too good to be true......it probably IS!!! Lesson learned!!!



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Moved in to a brand new condo in Etobicoke in February (California Condos). All appliances were supplied by Tasco and ownership transferred to me. From day one the fairly inexpensive Frigidaire fridge was making abnormal noise while operating. Like having a huge boiling pot of water boiling all the time in the kitchen. Called Debbie at appliance service at Tasco. She sent a repair person within 1-2 weeks. The repair person did not even want to listen top the problem and said straight out that he can't do anything. I called Debbie back and experienced the worst customer service call I had in my entire life. She was very rude, threatening to hang up and telling me to fix it myself if i'm so sure that there is a -problem. After complaining to the builder they send their consultant Sebastian and he acknowledged that there is really abnormal noise coming from the fridge. We even made sound recordings. They send out the same repair guy twice, but again without any attempt to diagnose, he replaced some parts but the noise is still there. I asked him to replace the fridge since after 3 repair calls it could not be fixed. He said he will see and call me. I waited several weeks but no call. Finally when I called I was told that Sebastian is no longer with the company. So I asked to speak with his supervisor and was told to speak with Barb. After explaining everything from scratch she said she will see if she can get the fridge replaced and call me back. At this point this is going on for 6 months and all the time I live in a small condo with a very loud fridge. After a couple weeks with no call back I called her again and she said they will not replace the fridge since it is cooling they consider it operational irrelevant of the abnormal noise plus I have it already such a long time, even I complained about it from the first day I moved in my condo. So I will have to purchase a new fridge since I cant stand the noise, but not before I submit a complaint to Better Business bureau and Tarion new home warranty. It is not about the money, but about principals and this company poor customer service.


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Went to their Yorkville Location to purchase a Miele Dishwasher and Vaccum, also ended up purchasing an Electrolux Fridge as well. From start to finish the staff were incredible, and the delivery was flawless. To my surprise I recieved a thank you letter a week after I received the appliances. Thank you, it was very much appreciated and I cant wait to recommend Best Brand Appliance !!!

Damon O.


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We purchased new furniture from the London location in 2010, the purchase consisted of 3 couches, a Love Seat and Chair, our Sale people were Douglas Snook and Jim Sanford. We originally had chosen furniture but upon delivery found we were unable to fit in through either of our entry ways, so it was back to the store to look again, after a lot of leg work and time we chose the above mentioned pieces and were assured it was a very good choice and would get years of satisfaction. We were very disappointed in only one year the furniture began to sag and became very uncomfortable to sit on, we contacted customer care and were told it was just over the year of purchase but they would send someone to our home to check it out and were told it was just natural wear and also they would not be able to help us as the furniture was now discontinued. We also purchased the fabric care protection on all pieces thinking we want our furniture to stay looking good for years down the road. Prior to this purchase we had a sectional that had 2 recliners as part of the sectional, that we purchased from the Brick and after 17 years none of the seats sagged, the only reason we replaced it was the fabric was very worn. Every time we sit on this furniture we are reminded of how disappointed and angry we are for ever shopping at Tepperman's, we really expected better customer service and as a matter of fact the lady that we spoke to in Customer Care was very rude and basically told us, sorry for your luck, that is all we can do. If your wondering why I am only now writing this review, it is as I said, every time I sit on this uncomfortable couch I am reminded of that we are stuck with a bunch of crappy furniture and we are out that much money and it was only a year old when this all happened. I also submitted a complaint just recently to the Windsor location but have not had any response. I also want to be taken off any mailing list of Tepperman's, I will never shop there ever again.


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My Husband and I went to Jerome's Appliances to get the Jenn-air Cook-top. We were so impressed with their customer service and the friendly staff. Mark was awesome, very friendly and professional. He was not pushy at all. The place is High-end Appliances with very unique products. Well the saying goes "you get what you pay for" this is the store where you get the Quality, Excellent Service and good price.


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