Had our new bedroom set delivered yesterday. Our delivery guys were Jason and Tim. They were so friendly and very professional. Everything was set up with no problems at all. Good job guys!!!! Love the new bedroom furniture. Also, just a small note. Our cat got out when the doors were open. He seems to have disappeared. Hopefully he did not run into the back of the delivery truck and end up in Windsor. Maybe someone could ask Jason or Tim if a cat ended up in their truck. This was on Saturday, Oct. 11th. I guess it's a long shot, but maybe someone could email us if this was the case. Our emal is email@example.com Thanks again for the wonderful service and fantastic furniture. Happy Thanksgiving to all!
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Raj was very friendly and informative. I didn't feel pressured and we had a great experience. Thanks!
I have read all the negative reviews but I have nothing but positive things to say about my experience purchasing appliances last weekend.
The sales rep Reza was wonderful; kind, knowledgable and extremely honest. He helped us get the most for our money and I couldn't be happier! My sister and parents will be going to him in the next few weeks to purchase their appliances as well.
Thank you Reza; you were a pleasure to deal with and that doesn't happen a lot in customer service now a days.
Sent 2 emails for a quote - no answer. Called the store and spoke to a sales person who didn't seem to know the product. I was referring to a top of the line of a particular brand. According to your website you have one but the salesman denied it. End of story, end of the phone call. If the front office is so lax in their knowledge of your products, one begins to wonder about your service after a purchase.
Previously we'd purchased a 2nd fridge from Bad Boy at a great price and had great customer service. So... when our 22yr old Maytag dryer conked I thought I'd try Bad Boy again. I was treated with respect, given options, and had a good discussion with Gerry with no pressure. Why is it so hard to find sales people these days who actually focus on the customer rather than making you feel like you're interrupting their day?
TERRIBLE customer service. We bought a washer/dryer set on 16 July, only to find out that day that a family member had passed away - so we picked up the dryer dropped it home and immediately left for a funeral. Upon returning (about a week), we noticed that the dryer was damaged and not working properly. We called the manufacturer - who said they don't cover damage, called the Brick and they said we missed the 3 day cutoff for exchanges due to damages. The store manager was extremely rude and I ended up demanding from head office to have someone else call me to deal with my issue. After fighting with the brick for over a month about the dryer, we finally agreed to pay part of the their cost for replacement (almost half of what we originally paid - on top of the money already paid for the damaged one). To add insult to injury they didn't even call when it arrived, I called three days after the expected arrival date (and after the 14th ring someone finally answered) to be told it had been in the store for three days. Do not shop here - especially for appliances - there are so many other choices in Belleville.
I bought a cooktop, range hood fan, dishwasher, oven, microwave, washer and dryer...in my world, a lot of appliances at once. So far I've had 2 deliveries and 1 service call...and I have 1 more deliveries and 2 more services calls scheduled. So, if I'm lucky it will TAKE SIX (6!) calls to hopefully get functioning appliances, albeit with a fridge that's scratched and dented. And the customer service response to that - don't worry, it'll still work fine. Thanks. Far from exceptional customer service. And the customer service response to the SIX VISITS - we understand your frustration. Wow, thanks. Far from exceptional service.
Without question, a terrible experience
After over three weeks from installation and much of my personal time, I FINALLY got semi-resolution. By that statement I mean that I compromised and accepted that they rectified the damage they caused, completed all items which should have been done at original installation, and I reluctantly accepted that they were not going to refund money to compensate me for all the time, calls, emails and stress I incurred. Yes, they tried to show that they learned from my situation....BUT I will forgive but not forget. They are weak in management. Management is evasive and tries to get the employees to rectify the problems...instead of management showing they care and accept your calls and followup. The limp handshake I received from an argumentative employee with unprofessional attitude showed me the employees are not trained...they are drowning and just surviving!
Epic fail interms of product delivery and customer service. We purchased a Vermont Castings BBQ on May 22 2014. Several critical parts were missing. 3 months later Goemans is still chasing parts and trying to interpret a simple itemized of list of missing parts. Even Customer Service is confused and can not cross reference a 6 point list. We received a phone call that parts had finally arrived at the Kitchener store. Yet when I went to get them the parts were not at the Kitchener store. Also the store manager has not responded to calls. Buyer beware or go else where.
These people just collect money for promise of service. The technician comes and ,makes up the problem, then asks for hefty service fee (typicaly $ 300-490, as over 500 it is a crime, below 500 is "quality issue"). There is no customer service. Receptionist refuses to give info or hungs up. Debit charge goes to private home at the address 63 Marchmount Rd. If you happen to be their victim, call Ontario Consumers Complains at416 326 8800 and file a complain.
Really grateful that Johnny came out mere hours after request, that he clearly knew what he was doing, that he was determined to confirm that his initial fix solved the problem, and that he was wonderfully sincere and honest in his dealings with me! Would recommend to my friends.
I contacted tk appliance repair and was able to come and inspect my dishwasher the same day. He spent the afternoon diagnosing the problem but didn't have a working part for it. He came back the next day with the dishwasher part, fixed my dishwasher, and only charged me one service fee + the part. Overall it was an easy process and I am so glad to have a perfectly good working dishwasher again! I highly recommend tk appliance repair to anyone
Le service Sortie des marchandises est un désastre. Il s'agit de payer l'article
pour ensuite aller le chercher à la sortie des marchandises. Il y a au dessus de 20
commandes en attente et seulement une personne travail au comptoir. Après 30 minutes
seulement 2 commandes sont terminées. N'utilisez jamais ce service!!! Il vait mieux chercher
vos articles vous-même pour ensuite les payer à la caisse.
I bought a Whirlpool Fridge from Quan's Oshawa, Ontario and was told to wait at least two hours before plugging it in and after two hours I started the brand new fridge to hear a high pitched whining noise from the compressor. I went to the store to ask for an exchange as this was a defective fridge from the get go and was told no refunds or exchanges and that I would have to deal with Whirlpool but I said I bought the appliance from Quan's not Whirlpool. Whirlpool sent out a service technician and he stood there without looking at the fridge and said this noise is normal. We paid for an independent service technician to look at the fridge and he said the windings were defective in the compressor and said a new compressor was the solution and this would cost more than the fridge. I went back to Whirlpool's customer service with this information and I am still waiting for their technician but the whole family is experiencing headaches from the noisey compressor. Run not walk from Quan's any savings are not worth the aggravation!
Over promise under deliver....... Don't do business with this company they are clueless when it comes to customer service.
The worst experience ever. Barry Adler & his team of unprofessional sales people lag behind in understanding the customer journey in today's market. You might as well buy your appliances online & you'll have better price & a better customer experience. Almar is seriously out to lunch !
What a huge disappointment.....they don't seem bothered by their negligence & delivery errors.
Don't shop there they are