Horrible! The bed salesman LIED to our face to sell a $3200 mattress set. He told us that if we buy the mattress protector for $150, we have a 90 day "sleep guarantee" ( his exact words) that if we don't like the mattress we can exchange it. Well.....I called 2 weeks after delivery and guess what: THERE NO SUCH THING!! I called to speak with Simon the sales manager. Called 4. No response. I'm going to make a media mess for teppermans if they don't make this right.
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I had a very different experience with Barry Adler, inquiring about a price quote online he contacted me immediately by phone and offered valuable advice in reference to the product I was inquiring about but when he asked me why I was replacing a4 yr old appliance he did not hesitate, knowing full well he would loose a sale, to redirect me the the appropriate web site to get my issue resolved with an appliance I did not buy at Almar! now that I think merits all 5 stars, never before has anyone ever been so openly frank about the realities of this industry, will definitely recommend and will purchase my next appliances at Almar..
dealt with tracey 2 years ago and went back this past sunday and she was there. same great service same smile same expertise. how refreshing. took the deals to her manager and was able to improve on them with any prompt from us. he too was so accommodating(jerry). will need more appliances etc come june and we will be back!
Austin was very friendly, he provided us great customer service!
I was so excited to go shopping for my new place. I purchased a bedroom suite and sectional. I was told I would have to pay 100.00 for them to put my bed together. I was able to get the manager Angela to take this off our first bill, or so I thought. It hasn't been taken off she doesn't work there anymore, the sales person that I bought from says he doesn't remember this agreement. So I phone the new manager and tell him my situation, he said he would get back to me, that he couldn't just give away 100.00. After what I spent on the furniture, really!!!!!!,, well you have lost me as a customer, your service is very unprofessional.
Our leather sofa had a puncture in it, with no indication it was made from the outside (the cardboard an padding did not have holes in it, so it looked like the puncture was on the sofa before it was wrapped). I called the manager ROB about it, and in a very degrading tone told me that "98% of the time, the customer is the one who damaged it". Great customer service policy! He blamed my husband as he picked it up in his truck. Rob then told me it must have been caused by him, as he took both pieces of the sectional at once, "squishing it into the bed of the truck" although my husband was LATE for work as he took each piece separately from Richmond to Coquitlam to avoid any damage. Rob again blatantly lied to me and told me that a waver was signed by my boyfriend that day dismissing any damages when I brought up the one year warranty we had on the couch. No such form was signed, it just seemed as if Rob did not want to deal with the issue at hand. Finally after many...
Our leather sofa had a puncture in it, with no indication it was made from the outside (the cardboard an padding did not have holes in it, so it looked like the puncture was on the sofa before it was wrapped). I called the manager ROB about it, and in a very degrading tone told me that "98% of the time, the customer is the one who damaged it". Great customer service policy! He blamed my husband as he picked it up in his truck. Rob then told me it must have been caused by him, as he took both pieces of the sectional at once, "squishing it into the bed of the truck" although my husband was LATE for work as he took each piece separately from Richmond to Coquitlam to avoid any damage. Rob again blatantly lied to me and told me that a waver was signed by my boyfriend that day dismissing any damages when I brought up the one year warranty we had on the couch. No such form was signed, it just seemed as if Rob did not want to deal with the issue at hand. Finally after many e-mails an phone calls, he told us a new couch would be shipped to us, but WE would have to pay the shipping!! After receiving a faulty couch and the lies and terrible customer service we received we told him we would not pay for anything as it was not our fault. Finally he agreed to have someone come to the house, and repair the hole in the couch (which is very visible and cannot be hidden). It has now been THREE WEEKS and he has not upheld his end of the bargain, and will not answer the phone calls or messages we have been leaving. This was our first experience at this terrible establishment, and will be our last. We will be warning all of our friends and family members about this place as we hope they will not have to go through the ordeal we have gone through. I see many great reviews on this place, but none talk about what happens when an issue arises with the quality of the furniture. I guess this is it! Lies and avoidance, I deeply regret ever buying from Liquidation Furniture and More in Richmond.
Had Rob call me after attempting to call him about 5 times last week. He told us what a busy man he was and how he has spent about 2 hours trying to resolve our issue (I guess he was trying to make us feel thankful for getting a hold of us 3 weeks later, and somehow try to convince us they are doing "everything they can"). He asked me to take these Facebook posts and Google review down as I was "slandering" his company. I told him it was not "slander" because it was the truth. He asked me why should he repair our couch when the "damage has already been done to (his) company" via social media. He was implying that he would not resolve the issue because we shared our horrible experience. Rob has been trying to speak to me alone without my boyfriends involvement as he was actually slandering him, and accusing him of driving recklessly and accusing him of damaging the couch. He also made some serious hurtful statements which were assumptions and actual slander, possibly due to my boyfriends Africa heritage which was completely uncalled for and unnecessary.
Rob was basically trying to get me on his side, and against my own boyfriend in this situation. I am refusing to keep quiet about the "service" we received until the issue is resolved. People, need to know the difference between good businesses and bad, and good people and not so good people. After calling Rob half an hour later then I told him I would (as he told me he was driving and could not talk) he tried to give me trouble for it, like I was the one at fault for not dealing with the situation in a timely matter!! All I can say is wow. If this doesn't confirm my original post, I don't know what does! I am still encouraging people to share this post and beware of this company. If there is a problem with furniture, Rob has shown us he will continually customer blame to no end (even telling me I am "rude" for trying to get the quality of couch we payed for, telling me "he just doesn't get me" and I am "going in circles" when I refused to pay $80-100 for shipping a new couch as we were not in the wrong, when I asked him to repeat something on the phone he told me "I have told you a million times" when I genuinely did not understand due to a fast paced speech. He was also extremely condescending in the way he talked to me and contradicted his self proclaimed "customer care" as he told me several times "he was very busy", "I has no idea what busy is" (although I work full time, and go to school for Psychiatric Nursing full time) and "should be out having fun instead of talking to me on the phone about my issue". Rob also told me he was "extremely disappointed" in me as I would not take this post down until our calls were answered, the hole was repaired and we were given the sort of customer service Liquidation Furniture claims to uphold. I am the one that should be disappointed at this ordeal, and am. I am disappointed that I received this treatment
I have never been treated as poorly as a paying costumer and unfortunately this company seems to be ran by someone who claims to be "a business professional" but makes unprofessional comments, assumptions, and cares more about money then taking care of his customers. He even told me that we were not a priority and his "priority is on the people walking in the door". This comment made me realize that this company or at least the manager cares more about making money and perceived reputation, then customers, and his actual reputation.
On Oct. 17th 2014 I ordered a product for my fridge , the service person said it would take 14 days to get the product in . I said ok and paid up front for the item . The service person took my phone number and said they would call me when it arrives. After 2 weeks my wife made a call to the Barrie shop , the person working there said it was not in yet . Now as I'm typing this we are into the third week waiting . I made a phone call this morning to the shop , the service person left me on hold for 5 minutes . So I hung up and called back. She said she was busy so I gave here my cell number and asked her to call me back , she took my number and hung up on me . I was becoming unimpressed at this point . So I went about my way in Barrie taking care of a few things that I had to do , this took a couple of hours . Still no call from The Appliance Shack , so I drove down there to see what was going on. when I walked into the store and asked the woman" why she hadn't called...
On Oct. 17th 2014 I ordered a product for my fridge , the service person said it would take 14 days to get the product in . I said ok and paid up front for the item . The service person took my phone number and said they would call me when it arrives. After 2 weeks my wife made a call to the Barrie shop , the person working there said it was not in yet . Now as I'm typing this we are into the third week waiting . I made a phone call this morning to the shop , the service person left me on hold for 5 minutes . So I hung up and called back. She said she was busy so I gave here my cell number and asked her to call me back , she took my number and hung up on me . I was becoming unimpressed at this point . So I went about my way in Barrie taking care of a few things that I had to do , this took a couple of hours . Still no call from The Appliance Shack , so I drove down there to see what was going on. when I walked into the store and asked the woman" why she hadn't called me back ?" she said she faxed the people who she ordered from and wanted to give them a few hours to respond . I said that she could have called me to let me know this . Again she said she was too busy , and" what you want me to call you to tell you its not in or I don't know where it is ? " I said yes , you haven't let me know anything you haven't called me at all to let me know the status .I need this part , I paid for it . I asked for a refund since she couldn't help me . She said couldn't help me .. I asked to speak to the store Manager. She said No , she is not in today. I asked for a number tom contact her , she said No. This service person was very rude , unhelpful and she didn't seen to care about the situation. I said that I will never shop at this store again . This woman's service attitude was awful. I would have been more understanding if I would have received a simple call from the Appliance Shack stating the status of the product I was waiting for. Common respect .
Mario was great! Super helpful, knowledgeable and didn't follow us around. I would recommend him to anyone. Thanks Mario!
As a senior in London, I had my daughter go shopping with me for new appliances. Your store was very impressive and Greg the salesman very helpful in selecting a frig, stove, washer and dryer with the delivery to be made within 2 weeks. The order then got forwarded to Brampton and that's where the customer relations ended with difficulty trying to get delivery dates and answers to questions that were asked - some not replied to and messages left on my answering machine by someone who talked so fast that you couldn't understand a word they were saying. The order took from July 28th to Sept. 18th to complete, a far cry from 2 weeks.
I would advise anyone shopping for appliances in the London area to deal with a company that can efficiently handle their orders in London and I would certainly go elsewhere for future needs.
It would take me a few hours to tell you the terrible things this store did to me so I will just say "Do Not Shop There" I can not believe the poor customer service and the lies these people are capable of telling. Please go somewhere else so you will not be disappointed...
Have bought a lot of appliances from Tasco with extended warranty.
Imagine they cannot fix my Whirlpool washer for over three weeks which is under extended warranty till 2016.
Called Customer service and was told that's the way it is.......
My dishwasher was leaking water all over the floor and driving me crazy. I checked around on the internet and came across Pambis Appliance, with their multiple reviews by other homeowners and their very high service rating. I went to their website and filled out all the info on the contact page. Peter contacted me, and set up an appointment right after this thanksgiving weekend. He came by around 2 pm and replaced the water inlet valve. Now no more leaks on the floor and all is good. Highly recommend.
Sent 2 emails for a quote - no answer. Called the store and spoke to a sales person who didn't seem to know the product. I was referring to a top of the line of a particular brand. According to your website you have one but the salesman denied it. End of story, end of the phone call. If the front office is so lax in their knowledge of your products, one begins to wonder about your service after a purchase.
TERRIBLE customer service. We bought a washer/dryer set on 16 July, only to find out that day that a family member had passed away - so we picked up the dryer dropped it home and immediately left for a funeral. Upon returning (about a week), we noticed that the dryer was damaged and not working properly. We called the manufacturer - who said they don't cover damage, called the Brick and they said we missed the 3 day cutoff for exchanges due to damages. The store manager was extremely rude and I ended up demanding from head office to have someone else call me to deal with my issue. After fighting with the brick for over a month about the dryer, we finally agreed to pay part of the their cost for replacement (almost half of what we originally paid - on top of the money already paid for the damaged one). To add insult to injury they didn't even call when it arrived, I called three days after the expected arrival date (and after the 14th ring someone finally answered) to be told it had been in the store for three days. Do not shop here - especially for appliances - there are so many other choices in Belleville.
I bought a cooktop, range hood fan, dishwasher, oven, microwave, washer and dryer...in my world, a lot of appliances at once. So far I've had 2 deliveries and 1 service call...and I have 1 more deliveries and 2 more services calls scheduled. So, if I'm lucky it will TAKE SIX (6!) calls to hopefully get functioning appliances, albeit with a fridge that's scratched and dented. And the customer service response to that - don't worry, it'll still work fine. Thanks. Far from exceptional customer service. And the customer service response to the SIX VISITS - we understand your frustration. Wow, thanks. Far from exceptional service.
Without question, a terrible experience