Have bought a lot of appliances from Tasco with extended warranty.
Imagine they cannot fix my Whirlpool washer for over three weeks which is under extended warranty till 2016.
Called Customer service and was told that's the way it is.......
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Have bought a lot of appliances from Tasco with extended warranty.
Stew Cole could sell a down filled pillow to a goose and the mattress to go with it. He sold me my new mattress & box spring, then a few months later when the Tempur-Pedic adjustable beds came in, gave me a great deal on changing out the box spring for a Tempur-Pedic base that'll work on most mattresses - including mine! Delivery guys Jason & Tim set the new base up for me, popped my mattress on it, gave me a short and easy flying lesson on the new remote, and took back my box spring. Just excfellent service all around. (Sure wish I'd bought my fridge from them last year, instead of Sears.)
Peter was really helpful in finding us a modern vent hood that would fit our shallow cabinetry, at a price point we could afford. He was a pleasure to deal with.
My dishwasher was leaking water all over the floor and driving me crazy. I checked around on the internet and came across Pambis Appliance, with their multiple reviews by other homeowners and their very high service rating. I went to their website and filled out all the info on the contact page. Peter contacted me, and set up an appointment right after this thanksgiving weekend. He came by around 2 pm and replaced the water inlet valve. Now no more leaks on the floor and all is good. Highly recommend.
Raj was very friendly and informative. I didn't feel pressured and we had a great experience. Thanks!
I have read all the negative reviews but I have nothing but positive things to say about my experience purchasing appliances last weekend.
The sales rep Reza was wonderful; kind, knowledgable and extremely honest. He helped us get the most for our money and I couldn't be happier! My sister and parents will be going to him in the next few weeks to purchase their appliances as well.
Thank you Reza; you were a pleasure to deal with and that doesn't happen a lot in customer service now a days.
Sent 2 emails for a quote - no answer. Called the store and spoke to a sales person who didn't seem to know the product. I was referring to a top of the line of a particular brand. According to your website you have one but the salesman denied it. End of story, end of the phone call. If the front office is so lax in their knowledge of your products, one begins to wonder about your service after a purchase.
Previously we'd purchased a 2nd fridge from Bad Boy at a great price and had great customer service. So... when our 22yr old Maytag dryer conked I thought I'd try Bad Boy again. I was treated with respect, given options, and had a good discussion with Gerry with no pressure. Why is it so hard to find sales people these days who actually focus on the customer rather than making you feel like you're interrupting their day?
TERRIBLE customer service. We bought a washer/dryer set on 16 July, only to find out that day that a family member had passed away - so we picked up the dryer dropped it home and immediately left for a funeral. Upon returning (about a week), we noticed that the dryer was damaged and not working properly. We called the manufacturer - who said they don't cover damage, called the Brick and they said we missed the 3 day cutoff for exchanges due to damages. The store manager was extremely rude and I ended up demanding from head office to have someone else call me to deal with my issue. After fighting with the brick for over a month about the dryer, we finally agreed to pay part of the their cost for replacement (almost half of what we originally paid - on top of the money already paid for the damaged one). To add insult to injury they didn't even call when it arrived, I called three days after the expected arrival date (and after the 14th ring someone finally answered) to be told it had been in the store for three days. Do not shop here - especially for appliances - there are so many other choices in Belleville.
After over three weeks from installation and much of my personal time, I FINALLY got semi-resolution. By that statement I mean that I compromised and accepted that they rectified the damage they caused, completed all items which should have been done at original installation, and I reluctantly accepted that they were not going to refund money to compensate me for all the time, calls, emails and stress I incurred. Yes, they tried to show that they learned from my situation....BUT I will forgive but not forget. They are weak in management. Management is evasive and tries to get the employees to rectify the problems...instead of management showing they care and accept your calls and followup. The limp handshake I received from an argumentative employee with unprofessional attitude showed me the employees are not trained...they are drowning and just surviving!
Epic fail interms of product delivery and customer service. We purchased a Vermont Castings BBQ on May 22 2014. Several critical parts were missing. 3 months later Goemans is still chasing parts and trying to interpret a simple itemized of list of missing parts. Even Customer Service is confused and can not cross reference a 6 point list. We received a phone call that parts had finally arrived at the Kitchener store. Yet when I went to get them the parts were not at the Kitchener store. Also the store manager has not responded to calls. Buyer beware or go else where.
These people just collect money for promise of service. The technician comes and ,makes up the problem, then asks for hefty service fee (typicaly $ 300-490, as over 500 it is a crime, below 500 is "quality issue"). There is no customer service. Receptionist refuses to give info or hungs up. Debit charge goes to private home at the address 63 Marchmount Rd. If you happen to be their victim, call Ontario Consumers Complains at416 326 8800 and file a complain.
Really grateful that Johnny came out mere hours after request, that he clearly knew what he was doing, that he was determined to confirm that his initial fix solved the problem, and that he was wonderfully sincere and honest in his dealings with me! Would recommend to my friends.
I contacted tk appliance repair and was able to come and inspect my dishwasher the same day. He spent the afternoon diagnosing the problem but didn't have a working part for it. He came back the next day with the dishwasher part, fixed my dishwasher, and only charged me one service fee + the part. Overall it was an easy process and I am so glad to have a perfectly good working dishwasher again! I highly recommend tk appliance repair to anyone
Le service Sortie des marchandises est un désastre. Il s'agit de payer l'article
pour ensuite aller le chercher à la sortie des marchandises. Il y a au dessus de 20
commandes en attente et seulement une personne travail au comptoir. Après 30 minutes
seulement 2 commandes sont terminées. N'utilisez jamais ce service!!! Il vait mieux chercher
vos articles vous-même pour ensuite les payer à la caisse.